Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or credit. Unfortunately, we do not offer refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

*Please note: Internal wellness products cannot be returned to ensure the quality of product and to keep our clients safe and healthy.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Email your request to hello@solaceskinhaus.com.au.
Please include your Full Name, order number and receipt or proof of purchase.

Sale items (if applicable);
Only regular priced items may be returned, unfortunately sale items cannot be returned.

THE PROCESS;

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your return will be processed, and a credit will be sent to you in the form of an e-gift card.

RETURNING YOUR ITEM;

To return your product, you should mail your product to: Solace Skin Haus, 4/2 Dibbs Street, South Townsville, QLD 4810, or organise a time to drop off the product/s in person.

Shipping costs associated with the return is considered the responsibility of the customer. Shipping costs are non-refundable. If you receive a return, the cost of shipping will be deducted from your credit.

*We strongly recommend using a traceable method (ie express post) when returning goods.
If you are shipping an item over $75, you should consider purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.